On the returning flight we checked in as well as the employees greeted us and seemed incredibly Skilled. Certainly until eventually we go to the counter. The youthful gentleman was extremely inexperienced. The agent next to him spelled out that we set the incorrect ticket on amongst our 8 luggage. They two gentlemen could not do the job it out and basically informed us almost everything was Okay.
Following reading through Many of these testimonials I am pretty dissatisfied AA won't employ the service of new administration. I'd an issue with leaving our iPad around the airplane. When I went again to the gate not one person would take the time to return to the airplane and Check out.
I am a disabled veteran who's got to use crutches and this was really tricky for me. I had specially booked a flight that only experienced 1 quit to be sure I'd personally have the capacity to make the journey.
january 26 my son flew non end from st. louis to laguardia airport Big apple. He arrived, his baggage didn’t. He documented at the airport that his bag did not appear from the aircraft. The Girl on the booth checked the assert ticket. The bag experienced not remaining St. Louis. She gave him a locator quantity and advised him they'd be contacting him shortly. They could not discover it in order that they sent him a form to complete of his belongings during the bag. He despatched it in.
rosity to us shareholders. Administration and all personnel of AAL are certainly carrying out an awesome task, reflected in the continuous rise of
I have incorporated an posting that outlines your organization as remaining the worst airline inside the market which isn't a little something being happy with. Based on my working experience I'll say that I am never ever going to fly with your organization once again, and neither will any person I am aware. I've previously publically announced my frustrations together with your airline on all the social networking web sites.
On arrival in Panama with flight AA959 among the 2 luggages, a Roncato baggage, ( photos attached ) price €189 arrived damaged. I promptly went to the suitable office In the airport, exactly where the only comment was that they handed me a « examining Write-up Hurt notice », which I enclose herewith. I spent the next day shopping for a fresh baggage and looking to get in contact using your workplaces by means of the telephone figures indicated within the said document without, nevertheless, obtaining any reply – the telephone isn't answered and the line goes blank immediately after a number of minutes of ready, no matter which quantity I dial. I So continue my journey and on my arrival in Miami airport for my return journey (flight AA2198 on March 24) I yet again try to Get hold of your Workplace within the airport, but the sole tips they may give me was to issue a complaint through your web site, which I'm now undertaking. In addition to the above mentioned, I do have Yet another – and possibly additional really serious – grievance. At the time of my reservation I paid out an additional $88 ($44 Just about every) for added comfort and ease seats. To my surprise, the seats turned out to get the traditional – no added – seats.
Ultimately we gained all of our bags not to mention amongst my luggage wasn't there. As expected it absolutely was missing, my sons car seat was missing. Exactly the same girls that experienced lied earlier discussed that it had to be there, scanned in.
.Stephanie,a supervisor was pretty impolite and the opposite agent informed me ifI planned to go t oMonterey earlier I ought to have a taxi.the agent didn't gave me the seats that special assistant experienced presented me on account of my disability Ifound right after my 3rd attempt Darlene
There’s nothing at all like obtaining AA staff members get around gate forty six terminal d on Sunday, November three. Is that this their breakroom? 6 fellas for one hour And that i see that quite a few are “chiefs†within the uniform patch. I’m so glad I paid to pay attention to Felix and Guerillmo yell and chuckle for one hour
never at any time been given this sort of very poor service and an organization that simply doesn’t care about there paying out customers
I've invested hrs around the cellular phone wanting to untangle a oversight designed in producing reservations with American Airways on line. Just after experiencing all of the actions in reserving a flight for my relatives of three (Brian, Marcela & Lorenzo Hawk) and including my bank card no. to buy The three flights, I did not get a affirmation, but a window on my computer screen Having said that “This page cannot be displayedâ€. I took that to suggest the transaction did not undergo, so I commenced all another time with a special travel company.
The final look at this site two moments I've flown on American Airlines from BWI to MIA my precheck clearance hasn't demonstrated on my ticket. When I have spoken to purchaser service I'm dismissed with “It is just a glitchâ€.
Attempting to change a reservation day for the last three days/nights. Every single agent We now have gotten has possibly transferred us away from our call making A different hrs wait around or has hung up on our phone.